Do you ship internationally? How much does shipping cost?

Yes, we ship internationally from Switzerland.

Please check our shipping police for the shipping cost.

Please take into account that products shipped outside of Switzerland could be subject to custom fees and import duties depending on the custom regulations of the destination's country. These fees will be fully charged to the customer. 

When will my items arrive?

Please check the shipping policy. We do our best to ship your package as soon as your order is complete, it takes up to 2 business days for your order to be processed. Timings can only be indicative and may vary under circumstances that we cannot predict. 


How can I track my order?

We provide a tracking number for larger orders, which you will receive by email right after your package has been shipped. All orders are shipped with Swiss Post.

Can I exchange or return my items?

Due to hygiene reasons, all bikini bottoms and underwear (all types of undies) and masks purchases are final and items cannot be exchanged or refunded. You can find more legal informations about this topic on the "Directive 2011/83 of the European Parliament and of the Council, Article 16".

You can although return your bras or tops for any reason. Due to our limited quantities, we are unfortunately unable to exchange any bra or top, they can only be returned.

The customer is fully responsible for the return’s shipping cost. Original shipping costs will also not be refunded.

In the uncommon case in which the item you’ve received is faulty, please contact us and we will shortly get back to you in order to help and find the best solution.

How do I return an item? (all undies excluded)

If you wish to return your item(s), please follow these steps:

1. You have 30 days after receiving your order to return the item(s). Items cannot be exchanged but returned only.
2. Items must be returned in the original conditions and packaging, unworn, unwashed and with all tags attached.
3. Email us at blancheolia@gmail.com with your order number and specify the item(s) that you’d like to return. Please wait for our confirm. If you live outside of the EU, we’ll also send you your order’s invoice that will need to be printed out.
4. Prepare your package and seal it securely for safe transit. Place your invoice inside your package (non-EU customers only).
5. You can pick your preferred postal service/courier, but please ensure that you use a tracked service only. We will not be responsible for any lost or stolen packages. The customer is fully responsible for any return shipping cost, and all shipping charges are non-refundable.
6. Items must be sent back to us as a return. If you’re outside of the EU, your return parcel should be marked as "Returned goods”. If this procedure is not followed and the package gets held at Customs, it will be refused and therefore be held furthermore or sent back to the customer (please note that in such case any additional cost that might occur will be charged to the customer).
7. Ship your parcel at the following address and send us via email the new tracking number:

Blanche Olia
Sonnmattstrasse 62
6043 Adligenswil
Switzerland

8. Once we’ve received and checked your returned item(s), we will proceed by refunding you to the original payment method within a few days. It might take a few more working days for your refund to appear on your bank account. Original shipping costs will not be refunded.